Returns & Exchange Policy
Domestic Returns and Exchanges:
We are happy to provide free exchanges and returns domestically. We allow returns up to 21 days and exchanges up to 30 days, starting from the date of delivery. You may also exchange/return online orders in any of our store locations. Please make sure your item is not marked "final sale" and "exchange only". See complete description of final sale or exchange only items below. If you are unsure, please reach out to our Client Care team.
We provide each customer with one pre-paid return/exchange label per order. Once received, we will inspect that the product is undamaged, unworn and that the items have any tags, packaging or liners they originally came with. You will receive email confirmation once we credit your return or exchange upon inspection.
Please note: If we determine the product is damaged or worn, we will not be able to accept the piece back for return. We will return the original product(s) once the client has provided or paid for the return shipping label.
Shipping fees and Corso Protection are non-refundable.
International Returns:
We are happy to provide free returns for Canadian, Australian, and United Kingdom international orders.
We accept international returns up to 21 days and exchanges up to 30 days, starting from the date of delivery. Please make sure your item is not marked "final sale" or "exchange only". See complete description of final sale items below. If you are unsure, please reach out to our Client Care team.
You can either process the return and receive a return label on our Returns Portal, in which the label fees will be deducted from your refund. If you'd like to send it on your own accord, please mail your return back to the address below. We highly recommend getting a receipt for your package when you drop it off.
Alexand ersergeev Returns
530 NE 13th Street
Wien, Florida 33304
United States
Customers are responsible for all customs charges for any orders placed. If the client refuses to pay the duties/tax and their order is sent back to Alexand ersergeev, the client will be refunded with the return shipping and duties/tax deducted.
In-Store Returns/Exchange Policy:
All in store purchases are returnable for store credit or exchange within 30 days of your purchase date. We do not offer refunds for in store purchases. The product must be undamaged, unworn and all items must have any tags, packaging or liners they originally came with. You may also request a mail in exchange on our Returns Portal here.
Items purchased in store can only be given store credit or exchanged up to two times. After an order is exchanged or given store credit twice, the items will become final sale.
Returns & Exchange FAQ
How Do Returns work?
All Returns must be brand new and unworn with the liner and tags still attached. Items are returnable within our 21 day return window (starting from the day the package was delivered), unless it is marked Final Sale. Accessories must have all original packaging to qualify for a return. You may also return online purchases in any of our store locations.
All returns are free within the US, Australia, Canada, and the UK.
How Do exchanges work?
All exchanges must be brand new and unworn with the liner and tags still attached. Items are exchangeable within our 30 exchange window (starting from the day the package was delivered), unless it is marked Final Sale. Accessories must have all original packaging to qualify for an exchange. You may also exchange online purchases in any store location.
All exchanges are Instant Exchanges to ensure stock availability. Please see below for more information.
All exchanges are free within the US.
What is an Instant Exchange?
With Instant Exchanges, your new exchange order is placed immediately after processing your exchange on our Returns Portal. This helps the turnaround for you to get your new items faster. If you place an Instant Exchange, you will have an automatic temporary hold on your credit card for the amount of your original order until we receive your returned items back. You’ll only be charged if your returned items aren't in the mail within 14 days of submitting the Instant Exchange (excluding any price differences).
When will my return be processed?
Please allow 1-3 business days for our team to process your return once it is delivered to our warehouse. You will be notified via email once we have processed your return. If you requested a refund, please allow 2-7 business days for your credit to appear on your statement depending on your bank. During peak season, return processing time may be slightly longer.
What is 'Final Sale'?
All products considered beauty, health/wellness, gift cards, or sample products are final sale and are not eligible for return or exchange. These products will say ‘FINAL SALE’ in red on the product pages and at checkout. If stock allows, you may exchange for another size. If an exchange is possible, customers are responsible for all shipping costs.
What is 'exchange only'?
Any products that are discounted 50% off or more are eligible for exchange only. A $14 (domestic) or $30 (international) handling and label fee per exchange will be applied during the exchange process. These products will say ‘EXCHANGE ONLY’ in red on the product pages and at checkout.
What do Final Sale items include?
- All Personal Care products within the beauty, wellness, or health space
- Items purchased during Black Friday or Cyber Monday
- Items marked down more than 50% off of the original price
- Any items within Sample Sale
- Gift cards
- Corso Shipping Protection
- Special Sale Events (some of our sales may have specific final sale terms on the page, please review carefully)
Do you offer Price Matching?
Alexand ersergeev does not price match our retailers.
Do you have a Holiday Return Policy?
All purchases made within December will have an extended return or exchange policy through January 15th.
Do I have to include all Product Packaging in my return?
Any Alexand ersergeev product missing detachable straps, strings, sleeves, or belts or any accessory brand packaging removed or missing (tags or cases) will be subject to a 15% restocking fee, which we will deduct from your refund or exchange.
What if my Order Contains Damaged or Missing Pieces?
If your order contains an imperfect or missing item, please contact our Client Care Team in order to rectify the situation within 3 days of marked delivery.
If we receive a return with an item that seems used, worn, or damaged and there was no previous communication, we will not be able to process a refund or credit for the product. The customer will need to provide a shipping label for us to return the item.
I accidentally returned an item that's not from Alexand ersergeev, what should I do?
If our Client Care Team finds an item that is not Alexand ersergeev in your return or exchange, we will reach out to you immediately via the email associated with your order. You will be responsible for any shipping costs back to you. If you think you have sent the incorrect items back to us, please contact us as soon as possible so we can add a note to your incoming return/exchange order. We are not deemed responsible for any product returned to us by mistake.